Selecting the right yarn depends on factors such as the project type, yarn weight, fiber content, and recommended needle size. Feel free to reach out to us for personalized recommendations.

Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more details.

At this time, we do not offer wholesale prices. Our products are competitively priced, and we offer discounts and special offers through our website and social media channels.

We prioritize quick order processing for customer satisfaction. If your order has not been processed, you will have a brief window to cancel it. Once processed, cancellation is not possible. For further assistance, please reach out to us, and we will do our best to help.

Unfortunately, we do not offer price adjustments for items that go on sale after purchase. However, we encourage you to follow us on social media or subscribe to our website for updates on sales and special promotions.

We aim to process and ship all orders received before noon on the same day. Orders placed after this time will be processed the following business day. Shipping costs within the United States are fixed at $7.50 for orders under $100, and orders over $100 qualify for free shipping. However, for international orders, shipping costs vary depending on the destination. Please note that the flat rate price of $7.50 and free shipping over $100 apply only to orders within the United States. Depending on the destination, international shipping costs will be calculated at checkout. Orders are typically shipped via USPS Priority Mail (2 to 3 days) or USPS Parcel Select Ground (2 to 5 days), but international shipping times may vary.

We offer seven varieties of nylon yarn in different thicknesses: #2 (less than 1mm, the thinnest), #5 #6, #9, #12, #18, and #24 (2mm the thickest). To choose the right thickness, consider the type of project you are working on. For delicate and intricate designs, #2 or #5 are ideal. For more robust projects like bags or rugs, #18 or #24 would be more suitable. If you need further assistance, feel free to contact us for personalized advice.

We accept returns within 30 days of purchase, provided the yarn is in its original condition. However, the customer is responsible for the shipping and return costs. These costs will be deducted from the refund once we receive the returned package. We don’t accept exchange, if you need a different material, please place a new order. For more details, refer to our Refund and Returns Policy.

Unfortunately, we cannot add or make changes to your order after it has been placed, as we cannot withdraw more from your payment account than you have authorized. If you need additional products or wish to make changes, please place a new order. Thank you for your understanding.

We strive to send yarns with the same dye lot whenever possible, as we understand the importance of matching dye lots for your crochet projects, especially when creating a single piece. If we do not have the required quantity in the same dye lot, we will contact you to confirm if this is an issue for your project. We will do our best to accommodate your needs and ensure your satisfaction. Thank you for your understanding and support.

First of all, our apologies! We will use this experience to improve our services in the future. Please contact us as soon as possible with:

• Your order number
• A list of any damaged, faulty, or missing items.
• Photos of the affected items. Please also include photos of the parcel if it was damaged or taped up.
• Your preference of a replacement (subject to availability), refund or store credit.
• Will be in touch as soon as possible to help you.